Overview

Participants such as Administrative/Executive Assistants, Secretaries, Receptionist and Office Clerks in this four (4) hour programme will gain skills that will give them that administrative edge when performing their work duties. They will also realize tat without them the administrative function will fall flat without proper structure. 

Training Objectives

The participants will understand the principles of communication, understand effective business communication and improve their writing skills, understand legal aspects of communication and learn proper planning techniques for performance. 

Topics Areas

  • Defining communication
  • Six basic principles of communication.
  • Knowing your Audience when communicating.
  • Assertive Communication.
  • Understanding Non-verbal communication.
  • Business Communication
  • Social Media and Legal Communication
  • The professional business writing fundaments and process
  • Proof Reading in Communication- Activity 1
  • Organizing your workspace.
  • Filing electronic and paperwork.
  • Prioritizing and Check list. Activity 2
  • Planning and scheduling meeting/events. Activity 3