Overview

Participants will gain a deeper understanding of their roles and responsibilities, improve on communicating their goals to get results, apply their leadership style to meet the needs of their teams and how to maximize performance for organisational success.

Training Objectives

The participants in this course whether an individual or a team will gain greater self-awareness and the skills set in order to deliver exceptional customer service differentiating them from the competitors.

Topics Areas

  • Define Management
  • Understanding the Managers’ Roles and Responsibilities
  • Understanding the Style and Competencies for Effective Management
  • Understanding the role and style of Leadership in Management
  • Applying Emotional Intelligence Techniques

• Define and understanding Effective Communication
• Define and understanding Performance Management
• Define and understanding Management Coaching
• Define and understanding Motivation and Recognition

  • Understanding Delegation
  • Identify the Types of Delegation
  • Process of Effective Delegation
  • Do’s and Don’ts in Delegation
  • The strategic plan for growth
  • The development plan for employees
  • Understanding the impact of a Succession Plan